|
 Orders
to the UK
For outside the UK please see http://www.activebabycare.com
 Payment with VISA/Mastercard
Your payment is secured by Samport Technology/ TellusPay Payment Gateway.
The card number is sent through a strongly encrypted connection
directly to the bank. ActiveBabyCare does not have access to
any information about the card or your bank account. TellusPay
secure server software (SSL) is industry standard for secure
commerce transactions. Your cardholder statement will be billed
as ACTIVE BABY CARE
Delivery time
Delivery time is 3-8
working days from time of order. Average time: 5 working days.
Postage & packing
Postage & packing
is £4.50 per order. When items are returned, the postage
& packing fee of £4.50 per order, plus £2 per
returned item is deducted from the refund.
Prices
All prices include VAT. The prices
may change due to currency fluctuations.
Exchanges
If you wish to exchange
size or colour, please return the item to the above address within
7 days after you received it. Please add a note about the exchange,
and name and address. The item must be unused and free from perfume
or other smells and returned in the original packaging.
We
will exchange 2 items per order at NO extra charge. If you wish
to exchange more items, please add a note with your creditcard
information (number, valid until date and the 3 digits on the
back side). We will charge your card with the actual shipping
cost (varies according to weight).
Returns
If you wish to return an item please
send it to the above address within 7 days after you received
it. Please add a note with name and address. The item must be
unused and free from perfume or other smells and returned in
the original packaging. Please note that £2 per returned
item is deducted from the refund. The postage & packing fee
of £4.50 is not refunded.
Quality
The clothing is high quality and will
wash and wear well. If an item is faulty we will exchange it
for a new item. Complaint must be made within 60 days of purchase.
Incorrect or faulty items
If your order
is incorrect or if an item is faulty (see above Quality)
please contact us at info@activebabycare.com.
Complaint must be made within 60 days of purchase.
Refunds
Refunds are made to your creditcard within
30 days of order. Please note that when items are returned a
fee may be deducted from your refund - see above under Returns.
Privacy
Your details are for
our use only. We never disclose customer details to third parties
for their own use. We only contact customers in regards to orders
or direct queries. We do not keep a mailing list.
Order cancellation
Active Baby Care reserves
the right to cancel any order. We may be out of stock on an item,
have insufficient delivery address, etc. A cancelled, or partially
cancelled, order is refunded back to the creditcard used at the
time of order. If an email adress has been left, we will notify
you of the cancellation.
Please contact us if you have
questions about our products or service.
info@activebabycare.com |